Terms of Service

One agreement covers all paid services. Refund terms are summarised on the refunds page.

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Terms of Service

VISA CATCHER S.R.L. — visacatcher.bot and the @VisaCatcherBot Telegram bot

Version 2.0 — effective 15 August 2026

This version replaces, for all Orders confirmed on or after its effective date, the "Public Offer Agreement for the Provision of Services" (Automated Booking) and the "Public Offer Agreement for the Provision of Services" (Notifications), both dated 18 July 2024. Orders confirmed before the effective date remain governed by the version of the terms in force on the date of their Order Confirmation. Previous versions are archived and available on request at hello@visacatcher.bot.

1. Who we are

VISA CATCHER S.R.L., a limited liability company (societate cu răspundere limitată) incorporated in Romania:

  • Trade Register number: J2024013792408
  • Fiscal code (CUI): 50369315 (not registered for VAT purposes)
  • Share capital: 200 RON
  • Registered office: Aleea Slt. Adrian Cârstea nr. 13, bl. 37, sc. 2, et. 8, ap. 141, Sector 3, Bucharest, Romania
  • E-mail: hello@visacatcher.bot (general enquiries) and refunds@visacatcher.bot (refunds and complaints)
  • Telegram support: https://t.me/VisaCatcherSupport

(the "Provider", "we", "us", "our").

These Terms of Service (the "Terms") govern the paid services we provide through our website https://visacatcher.bot (the "Website") and our Telegram bot https://t.me/VisaCatcherBot (the "Bot"; together with the Website, the "Platform").

You can download and store a copy of these Terms at any time from https://visacatcher.bot/terms. We do not adhere to any code of conduct.

2. Definitions

  • "Customer", "you" — the natural or legal person that places an Order.
  • "Consumer" — a Customer who is a natural person acting for purposes outside their trade, business, craft or profession.
  • "Services" — the paid services described in clause 6: Slot Notifications, Automated Booking and Automated Waitlisting.
  • "Mission" — the embassy, consulate or other diplomatic representation of the destination country.
  • "VAC" — a visa application centre operated for a Mission by an external service provider (for example VFS Global, TLScontact, BLS International or Almaviva). We are independent of, and not affiliated with, any VAC operator or Mission.
  • "VAC Fee" — any fee charged by a VAC or Mission for its own services (appointment fees, service charges, courier fees and similar). VAC Fees are set by the VAC or Mission, not by us.
  • "Provider Fee" — our price for a Service, as displayed before you place or confirm the Order.
  • "Prepayment" — the amount collected for an Automated Booking Order before the search begins, corresponding to the estimated VAC Fees (clause 6.3). For the other Services the price is payable in advance.
  • "Monitoring" — the automated, continuous querying of a VAC's booking system for slots matching your Criteria, which we operate on your behalf for the duration of your Order. Monitoring Start is the moment Monitoring first runs for your Order; it is recorded and shown in your PA.
  • "Personal Account" or "PA" — your order page on the Website, accessed through the personalised link issued for your Order (and a password, where one is set). The personalised link is an access credential: keep it confidential.
  • "Order" — your request for a Service, placed through the Platform directly or with the assistance of our support staff. Some parameters of an Order (for example the number of applicants, currency or date limits) are completed in the PA after the initial request; the total price is updated and displayed in the PA before you pay.
  • "Order Confirmation" — our confirmation of your Order under clause 4.3. References in these Terms to an Order being "confirmed" mean this event.
  • "Search Window" — the date range within which an appointment should be found, if you choose to set one. Setting a Search Window is optional: if you set no date restrictions, we search for the earliest appointment that matches your other Criteria.
  • "Booking Confirmation" — the appointment details (date, time, centre and booking reference) together with the confirmation document issued by the VAC's booking system.
  • "Criteria" — the parameters of your Order as recorded in the PA at Order Confirmation: departure country, destination country/Mission, city/centre, visa category, number of applicants and Search Window (where applicable). The PA record prevails in case of doubt. Changes to Criteria take effect when recorded in the PA.
  • "days" — calendar days. Deadlines are computed on Romania time (EET/EEST).

3. Who can order; scope of these Terms

3.1. You must be at least 18 years old and have full legal capacity. You may order for yourself and for other persons (for example family members) whom you are authorised to represent; in that case you confirm that you are entitled to provide their data and to accept these Terms for their benefit — including for minors, as their parent or legal guardian — and that the information you give us about them is accurate. We inform those persons about our processing ourselves as described in the Privacy Policy; where you have their contact details, please also pass the Privacy Policy on to them.

3.2. Business customers and agents. Travel agencies and other business partners order under a separate written agent agreement with us, which prevails over these Terms for agent-placed orders. Where your order is placed by an agent, the PA identifies the agent, and your contract for the retail service is with your agent. We remain responsible for our own performance of the booking operations and for our processing of your personal data as described in the Privacy Policy, and nothing in this clause limits rights you have under mandatory law.

3.3. Orders contracted with a partner operator. For certain departure countries the Service is contracted with, and charged by, a partner operator rather than by us. Where this applies:

  • the operator's identity, registered address, contact details, terms and privacy conditions are shown to you before you place the Order, on the same screen as the confirmation button;
  • your contract for the Service is with that operator, and payment is made through that operator's own payment channels — clause 7.5 does not prevent you from paying there, and the checkout page identifies the destination;
  • clauses 6 to 9 and 15 to 17 of these Terms do not apply to that contract. Your withdrawal rights, complaint route, refund rules and governing law are those of the operator's own terms and may differ from these Terms;
  • we provide and operate the technical platform through which the Order is placed, and we remain responsible for our operation of the Platform and for our processing of your personal data as described in the Privacy Policy.

3.4. Free services. Our free Telegram channels, the free appointment-availability pages and the visa-statistics pages are provided free of charge, without a service contract, for general information only. Availability data shown there may be incomplete or out of date, and no decision should be based on it alone; clauses 12.4 and 16 apply to the free services as well. The remainder of these Terms applies to the paid Services.

3.5. Coverage. The Services are available for the routes, centres and visa categories offered on the Platform at the moment of ordering. Clause 6.1.8 and clause 6.2.7 govern what happens if a route becomes unavailable during an Order; in both cases the price is refunded and no Monitoring charge is made.

4. How the contract is concluded

4.1. The presentation of Services on the Platform is an invitation to place an Order, not a binding offer.

4.2. An Order is placed as follows, regardless of whether you start on the Website, in the Bot or with the help of our support staff:

  1. you select the Service, route and other Criteria (parameters completed later in the PA are shown there, with the updated total price, before you pay — see clause 2, "Order");
  2. you receive a personalised link to your PA, where the recorded Criteria and the total price (Provider Fee and, where applicable, estimated VAC Fees) are displayed;
  3. you can review and correct any input errors in the PA before confirming;
  4. you review these Terms and the Privacy Policy (both available in a storable, printable form);
  5. you confirm the Order by ticking the acceptance box and pressing the confirmation button, which is clearly marked as an order with an obligation to pay;
  6. separately from accepting these Terms, Consumers are asked at this step to make the express statements described in clause 8.2.

4.3. We confirm receipt of every Order without undue delay in the PA and by message via the channel you ordered through. The contract is concluded when this confirmation reaches you. At the latest before performance begins, you receive on a durable medium (e-mail or Telegram message) a confirmation containing these Terms or a link to their stored version, your Order Criteria and price, and — for Consumers — a record of the statements made under clause 8.2.

4.4. We may decline an Order only where: the route is not serviceable; legal or sanctions restrictions apply; we reasonably suspect fraud or abuse; or a Provider Fee from an earlier Order, notified to you in writing and not disputed by you under clause 15, has remained unpaid for more than 30 days and is not time-barred. We do not decline Orders on account of an amount you have disputed in good faith under clause 15, or that is the subject of a pending alternative-dispute-resolution, court or card-scheme procedure, while that procedure is running. If we decline an Order, anything you have already paid for it is refunded in full within 14 days, without set-off.

4.5. The contract is offered in English and Romanian. See clause 18.6 on language versions.

5. The Services — common provisions

5.1. We monitor appointment availability in the booking systems used by VACs and Missions and, depending on the Service, notify you of available slots or book an appointment for you. Appointment slots are released and taken in real time by other applicants worldwide. We do not and cannot guarantee that any slot will become available in your Search Window, or that a slot notified or displayed to you will still be available when a booking is attempted. Any availability information reflects the state of the VAC's system at the moment of detection.

5.2. An appointment is not a visa. Attending an appointment and the outcome of any visa application are entirely within the discretion of the Mission. We do not provide visa or legal advice, we do not influence and cannot accelerate the processing of applications, and we give no assurance as to visa issuance.

5.3. Independence; automated access. We are an independent monitoring and booking-assistance service. We are not affiliated with, endorsed by, or acting on behalf of VFS Global, TLScontact, BLS International, Almaviva, any other VAC operator, or any embassy, consulate or government body. You acknowledge that VAC operators restrict automated interaction with their systems and may cancel bookings, or block booking accounts, that they attribute to automated use; clause 9.3 sets out your remedies if that happens.

5.4. Shared booking portals. Some Missions accept applications through a booking portal operated for a group of countries. In those cases the booking is made through the portal the VAC actually uses for your destination, whose branding may differ from your destination country. The appointment you receive is for your selected destination and centre.

5.5. Booking accounts and mailboxes. Where a VAC's system requires an account or a contact mailbox, we may create and use dedicated e-mail accounts and VAC portal accounts for your Order. For Automated Booking and Automated Waitlisting, the relevant credentials (and, where offered, read-only access to the booking mailbox) are handed over to you as part of the Service result. Until handover, we operate these accounts solely for the performance of your Order.

5.6. We may involve subcontractors in the performance of the Services; we remain responsible for their performance.

6. The Services — specific terms

6.1. Slot Notifications

6.1.1. For a monitoring period of 30 days from the activation of your Order, we operate Monitoring on the route defined by your Criteria and send you a notification each time a matching appointment slot is detected. The Service is activated upon receipt of your payment (the full price is payable in advance), and the expiry date of the monitoring period is shown in your PA.

6.1.2. A Telegram account is required: notifications are sent to the Telegram account linked to your Order, and delivery depends on your continued access to Telegram. Please make sure Telegram is accessible to you for the duration of the Service.

6.1.3. What you are buying, and when it is delivered. The result you buy is the first notification of a slot matching your Criteria. We operate Monitoring until that notification is sent to you, and for no longer than the 30-day period — the period is the maximum duration of our search, not a separate promised deliverable. The Service is fully performed when that first matching notification is sent.

6.1.4. After the first matching notification we continue to send you further matching alerts for the remainder of the 30 days, at no extra charge, as an accessory benefit; this does not form part of the result you pay for and does not postpone completion of the Service. We do not promise a minimum number of notifications or a maximum delivery latency.

6.1.5. A notification states, in plain text, at least the centre/city, visa category and the detected date(s). A notification reflects availability at the moment of detection; slots can be taken within seconds, and receipt of a notification does not guarantee that you will be able to complete a booking.

6.1.6. Booking the appointment is done by you, in the VAC's own system. Whether you use, miss or ignore a notification does not affect the performance of this Service.

6.1.7. If no matching notification is sent during the monitoring period, you may choose, within 14 days after expiry, any one of:

  • (a) a full refund of the price, paid within 14 days;
  • (b) a free extension of Monitoring for a further 30 days, during which this clause applies again and no cancellation charge is made; or
  • (c) a credit for the full price of this Order against the Provider Fee of an Automated Booking Order placed within 6 months; if you do not use the credit, you may ask for it to be paid out in cash instead at any time before it expires.

If you tell us nothing within those 14 days, we refund the price automatically.

6.1.8. If the monitored route or visa category is permanently discontinued by the VAC or Mission during the monitoring period, we inform you and refund the price pro rata for the unexpired part of the period.

6.1.9. Cancelling the Service. You may cancel this Service at any time until the first matching notification is sent to you. On cancellation we refund the price less the Monitoring charge under clause 7.8 — nothing at all if you cancel within 5 days of Monitoring Start, and 20% of the price after that. If Monitoring has not yet started, nothing is charged and the refund is full. Once the first matching notification has been sent, the result has been delivered and the Service can no longer be cancelled for a refund; you continue to receive further alerts until the end of the period.

6.1.10. The Service ends at the expiry of the monitoring period (or extended period). Your PA and order records remain accessible to you for as long as we retain them under the Privacy Policy.

6.2. Automated Booking

6.2.1. We operate Monitoring for an available appointment matching your Criteria — within your Search Window if you set one, otherwise the earliest appointment we can find — and, when one is detected, book it on your behalf. You appoint us to take the steps necessary for this purpose, including creating and operating booking accounts (clause 5.5) and paying VAC Fees on your behalf out of your Prepayment (clause 6.3).

6.2.2. Payment structure. The price consists of:

  • the Prepayment, due when you place the Order, corresponding to the estimated VAC Fees for your route and number of applicants (clause 6.3). The amount is shown before you order; and
  • the Provider Fee, which is payable after an appointment has been booked for you.

6.2.3. After ordering, you must submit the applicant details requested in the PA (including, where required for your route, passport images and photographs) within the deadline shown in your PA — 3 days from the Order or, if later, 5 days from receipt of the Prepayment. If you do not, the Order lapses and the Prepayment is refunded automatically, in full, within 14 days.

6.2.4. Monitoring runs from the submission of complete applicant details until the earliest of (a) an appointment being booked, (b) the end of your Search Window, if you set one, or (c) your cancellation of the Order. If you set no Search Window, Monitoring continues until an appointment is booked or you cancel — there is no fixed end date, and you may cancel at any time under clause 6.2.8. You acknowledge that a narrower Search Window reduces the likelihood of a successful booking.

6.2.5. When a slot is booked, our obligation to search for and book an appointment is performed in full. We notify you via the PA and — where a Telegram account is linked to your Order — via Telegram. The notification states the appointment date, time and centre, together with a Preview: the first page of the confirmation with the booking reference masked. The Preview shows you that the appointment exists; it is not sufficient to attend the appointment.

The Provider Fee is payable within 5 days of this notification, or before the appointment date if that is earlier; we send at least one reminder before the deadline. On receipt of payment we deliver the full Booking Confirmation, the booking account credentials and, where offered, mailbox access — within 4 hours and in any event before the appointment.

6.2.6. If the Provider Fee is not paid within that period, the Provider Fee remains due to us as an outstanding debt for a Service we have already carried out, and:

(a) We do not cancel the appointment. We will not ourselves cancel or release it. We cannot promise that the VAC or Mission will maintain it; if they cancel or annul it, clause 9.3 applies.

(b) We suspend delivery, not performance. Until the Provider Fee is paid we withhold the full Booking Confirmation, the credentials and mailbox access, exercising our right to withhold our own counter-performance (art. 1556 of the Romanian Civil Code) and our right of retention as your mandatary over what we obtained in performing the mandate (art. 2029). You obtain immediate delivery by paying the Provider Fee, by depositing that amount, or by providing security for it. We do not withhold delivery in respect of an amount you have disputed in good faith under clause 15, and this clause never restricts your right under data-protection law to obtain a copy of your own personal data (see the Privacy Policy).

(c) You can always release the appointment. At your request at any time we cancel the booking with the VAC free of charge. If you ask us to do so before the appointment date, the Provider Fee ceases to be due and we refund any VAC Fees the VAC returns.

(d) If the appointment ceases to exist before the Booking Confirmation has been delivered to you — for any reason, including cancellation by the VAC — the Provider Fee ceases to be due.

(e) Interest and recovery. We may, after a written notice of default giving you at least 15 days to pay, claim legal interest under Government Ordinance no. 13/2011 (6% per year where the amount is denominated in a foreign currency). Interest is simple and is not capitalised, and no collection or administration surcharge is added. We may recover the debt under the general law; not exercising that right at any time does not waive it. This does not affect the statutory limitation period, which cannot be changed by agreement.

(f) New Orders. We may decline new Orders from you while the amount remains outstanding, within the limits of clause 4.4.

(g) While you still hold a withdrawal right under clause 8 for this Order, and while a complaint under clause 15 is pending, we do not charge interest, do not decline new Orders and take no recovery step.

(h) Group orders. Payment in respect of one or more applicants releases the Booking Confirmation and credentials for those applicants; tell us which applicants your payment covers.

6.2.7. If the search ends without a booking — because your Search Window has run its course, or because the route, centre or visa category stops being serviceable — you may (a) extend or set a Search Window, (b) modify your Criteria, or (c) end the Order. In every one of those cases the Prepayment is refunded in full to the extent not disbursed as VAC Fees, no Provider Fee is due, and no Monitoring charge is made: the search ran its course without delivering a result. If you give us no instructions within 14 days, the Order ends and the refund is made automatically.

6.2.8. Cancelling during the search. You may cancel the Order at any time before an appointment is booked, whether or not you set a Search Window. We then charge the Monitoring charge under clause 7.8 — nothing at all if you cancel within 5 days of Monitoring Start or before Monitoring has started, and 20% of the Provider Fee after that — and everything else we hold for you is refunded within 14 days. Because no Provider Fee has been paid at this stage, you authorise us to deduct that charge from the Prepayment we still hold; amounts already disbursed to the VAC are unaffected.

6.2.9. Conforming performance. A booking conforms to the contract if it matches your Criteria and is made with the applicant data as submitted by you. A booking outside your Criteria, or outside your Search Window where you set one, will only be made with your prior confirmation; without confirmation, Monitoring continues. A booking made with incorrect data that you supplied is conforming performance; corrections or re-bookings in that case require a new Order.

6.2.10. Group orders. One Order may cover up to 5 applicants. The Provider Fee is calculated per applicant (a main-applicant price plus a price for each additional applicant), and VAC Fees apply per applicant, as displayed before ordering. We seek a booking for all applicants together, at the same centre and date, unless you confirm otherwise; a booking covering only part of the group is made only with your prior confirmation. The Provider Fee accrues only for applicants actually booked; for applicants not booked, the corresponding part of the Prepayment is treated under clause 6.2.7.

6.3. VAC Fees paid on your behalf

6.3.1. Where the VAC charges fees payable at or around booking, we pay them on your behalf and for your account out of your Prepayment (articles 1472 and 1474 of the Romanian Civil Code). Because VACs do not always publish their fees, the Prepayment is based on our best estimate for your route, shown before you order.

6.3.2. VAC Fees are disbursed only when a booking is made. If the actual VAC Fees exceed the Prepayment, we ask for your approval of the difference before proceeding; if you do not approve, you may cancel the Order with a full refund of the undisbursed Prepayment and no Provider Fee due. If the actual VAC Fees are lower, the difference is refunded.

6.3.3. On request, we provide a breakdown of the VAC Fees disbursed for your Order. Any part of the Prepayment not disbursed as VAC Fees by the time the Order ends is refunded to you, subject only to a Monitoring charge deducted under clause 6.2.8. We never set off other amounts you owe us against undisbursed VAC Fees, against a withdrawal refund under clause 8, or against a refund due under clause 9; and you may set off any refund we owe you against the Provider Fee.

6.4. Automated Waitlisting

6.4.1. Where a VAC operates a waiting list instead of, or in addition to, open bookings, this Service consists of: (a) registering your application on that waiting list, (b) handing over to you the booking account credentials and step-by-step instructions, and (c) notifying you of invitations to book that the VAC issues during the order period shown in your PA. The full price is payable when the Order is placed.

6.4.2. When the VAC issues an invitation, the booking itself must be completed by you within the validity window stated in the invitation (often 24 hours or less). Strict compliance with the instructions we provide (including rate limits imposed by the VAC's systems) is essential, as violations can cause the VAC's system to block the booking.

6.4.3. You may cancel this Service at any time before your waiting-list registration is completed; in that case the price is refunded in full within 14 days and no Monitoring charge applies to this Service. The same applies if we fail to register you.

6.4.4. Once registration is completed and the credentials and instructions are delivered to you, the result of this Service has been delivered and the Order can no longer be cancelled for a refund; we continue notifying you of invitations for the remainder of the order period. An invitation received by us and not promptly passed on to you is a defect under clause 9.

6.4.5. If the VAC issues no invitation at all during the order period, you may choose, within 14 days after it ends, a full refund of the price or a free extension for a further equivalent period; if you tell us nothing, we refund automatically.

6.4.6. Missing an invitation window, or a block caused by not following the instructions we give you, is not a failure of the Service. Invitations are typically valid for 24 hours or less, so you need to be able to act on them at short notice.

7. Prices and payment

7.1. The total price of a Service — the Provider Fee and, where applicable, estimated VAC Fees — is displayed in the PA before you confirm the Order. Prices are final and include all taxes and charges applied by us; we are not registered for VAT and do not add VAT. The price recorded at Order Confirmation applies for the entire duration of that Order (for VAC Fee changes, see clause 6.3.2).

7.2. Payment is made by bank card, processed by our payment processor (Stripe) on its hosted, PCI DSS-certified payment page — your card data never reaches us — or by any other method offered at checkout for your Order.

7.3. Payments are made in the currency offered at checkout for your Order (for example EUR, USD or GBP). If you ask us to change the currency of a pending payment, the conversion uses a market cross-rate plus a conversion charge of up to 2.5%, and the converted amount is shown to you before you pay. If your card is denominated in another currency, your card issuer's own exchange rate and fees apply; these are outside our control. We do not apply any surcharge for card payments.

7.4. A receipt for each payment is provided via the payment processor and/or your PA; an invoice is available on request at hello@visacatcher.bot.

7.5. Pay only using the payment details shown in your PA or on the official checkout page. If you receive payment details through any other channel, do not pay — contact support first. If you mistakenly pay to an account that is not ours, we will reasonably assist you in tracing the payment; amounts that we actually received in error are refunded within 14 days.

7.6. Promotional codes, bundles and discounts are subject to the conditions displayed when they are offered.

7.7. Payment disputes. If you believe a charge is wrong, please contact us (clause 15) before initiating a card dispute — most issues are resolved faster this way. In the event of a payment dispute we may provide the payment processor, acquirer or card issuer with the records of your Order (Criteria, system logs, notifications and communications) relating to the disputed charge. We may suspend performance of the disputed Order until the dispute is resolved, and the relevant periods are extended accordingly. A chargeback does not extinguish payment obligations for Services properly performed.

7.8. The Monitoring charge. Monitoring runs continuously on paid infrastructure from Monitoring Start: it queries the VAC's booking system on your behalf around the clock, and that capacity is consumed whether or not a matching slot appears. Where these Terms provide for a charge on cancellation (clauses 6.1.9 and 6.2.8):

  • First 5 days — no charge. If you cancel within 5 days of Monitoring Start, nothing is charged and everything you have paid is refunded in full.
  • After 5 days — 20%. If you cancel later, we charge 20% of the price of the Service — for Automated Booking, 20% of the Provider Fee, calculated on the single-applicant price — as the agreed measure of the Monitoring resources already consumed on your Order by that point. The rest is refunded.

The charge pays for Monitoring carried out at your request; it is not a penalty for cancelling. It never applies before Monitoring Start; it is never charged where the search ran its course without delivering a result (clauses 6.1.7 and 6.2.7), where the failure is ours (clause 9), or on Automated Waitlisting Orders; and it is never charged twice for the same Order.

If you consider that the Monitoring actually carried out on your Order was worth less than the charge, tell us (clause 15): we check it against the monitoring records for your Order and reduce the charge where those records show less Monitoring than it reflects. Those records are made available to you on request.

Where a Consumer withdraws under clause 8, the same amounts apply as the payment due for what was supplied — nothing in the first 5 days, and no more than 20% thereafter.

8. Right of withdrawal (Consumers)

8.1. If you are a Consumer, you may withdraw from the contract within 14 days of its conclusion, without giving any reason (art. 9 of Government Emergency Ordinance no. 34/2014). To withdraw, send an unequivocal statement via any channel in clause 15.1 (including by post to our registered office); you may use the model form in Annex A.

8.2. Express request for immediate performance. At checkout, separately from accepting these Terms, you are asked to (a) expressly request that performance begin during the withdrawal period, and (b) confirm that you acknowledge losing the right of withdrawal once the Service has been fully performed. These statements are recorded and reproduced in the confirmation under clause 4.3. If you do not make them, performance begins only after the withdrawal period has expired. Where you have made them, and in accordance with art. 16 lit. a) of OUG no. 34/2014, the position per Service is:

  • Slot Notifications: the Service is fully performed when the first matching notification is sent to you (clause 6.1.3). If you withdraw before that, you pay only for the Monitoring supplied at your request, as set out in clause 7.8 — nothing within the first 5 days, and no more than 20% of the price afterwards.
  • Automated Booking: the Service is fully performed when an appointment matching your Criteria has been booked for you and the Booking Confirmation has been delivered (clauses 6.2.5-6.2.6). If you withdraw before a booking is made, you pay only for the Monitoring supplied at your request, as set out in clause 7.8 — nothing within the first 5 days, and no more than 20% of the Provider Fee afterwards — and everything else, including all undisbursed VAC Fees, is refunded in full. If you withdraw after a booking has been made but before the Booking Confirmation is delivered, the whole of the search-and-booking service has by then been supplied to you, so the proportionate amount you owe is the Provider Fee; we release the appointment at your request, and VAC Fees already disbursed to the VAC on your instruction are recoverable only to the extent the VAC returns them.
  • Automated Waitlisting: the Service is fully performed when your waiting-list registration is completed and the credentials and instructions are delivered to you (clause 6.4.4). If you withdraw before that, the price is refunded in full.

8.3. Withdrawal refunds are made without undue delay and at the latest within 14 days of receipt of your withdrawal notice, using the same means of payment you used, at no cost to you (unless you expressly agree to another means).

9. Remedies for defective performance

9.1. The Service is defectively performed if, in particular:

  • Monitoring was not operated during the promised period (Slot Notifications);
  • a notification reported a slot that was not displayed as available in the VAC's system at the moment of detection (i.e. a fault in our systems, as opposed to a slot taken after detection);
  • a booking was made outside your Criteria or Search Window without your confirmation, or with data differing from the data you submitted;
  • waiting-list registration was not performed, or an invitation received by us was not promptly passed on to you (Automated Waitlisting).

9.2. In these cases you may choose re-performance (for example a corrected booking, a promptly re-run registration, or extended Monitoring) or a refund of the price of the defective part of the Service. Re-performance is completed within 15 days, failing which the refund option applies automatically; refunds are paid within 14 days. Where a non-conforming booking is our fault, VAC Fees disbursed for it are our cost, not yours, and no Monitoring charge applies. We bear the burden of showing that the Service was carried out as agreed; our own system logs are made available in support of any such claim on request.

9.3. Appointment cancelled by the VAC or Mission. If a booked appointment is cancelled or annulled by the VAC or Mission for reasons not attributable to you, we will, at your choice, (a) attempt a free re-booking matching your Criteria (with your Search Window, if you set one, extended by the time lost), or (b) refund the Provider Fee — or, where it has not been paid, treat it as no longer due — together with any VAC Fees not actually retained by the VAC. Where the cancellation or annulment results from the VAC attributing the booking to automated use (clause 5.3), we additionally reimburse any VAC Fees the VAC retains. This clause does not apply where cancellation results from incorrect data you supplied or from your own dealings with the VAC.

9.4. No-show and own cancellation. If a conforming appointment was booked and delivered to you and you then do not attend it, cancel it, or no longer need it, the Provider Fee is not refundable and disbursed VAC Fees are refundable only to the extent the VAC actually returns them. A new appointment requires a new Order. This clause does not apply where you were unable to attend because delivery was withheld under clause 6.2.6 — that situation is governed by clause 6.2.6 (c) and (d).

9.5. Please tell us about an apparent defect within 14 days of the event so we can fix it quickly; this is an indicative period and does not affect your statutory rights.

9.6. Nothing in this clause 9 limits the rights Consumers have under mandatory law, including under OUG 34/2014 and the legal conformity guarantee for digital services.

10. Your obligations

10.1. Provide accurate, complete and current information, including applicant and passport data. You are responsible for the consequences of incorrect data you supply (see clause 6.2.9). Where passport images are required, upload legible images of the correct document through the upload forms in your PA — never send passport images or other identity documents through Telegram chats or e-mail.

10.2. Keep your PA link, passwords and any credentials we issue confidential. The PA link functions as an access credential: anyone holding it can view your order and act in it. Actions taken through your PA are attributed to you until you notify us of a suspected compromise; upon notification we suspend the compromised link and reissue access. We bear losses caused by defects of our access mechanism; you bear losses caused by your own disclosure of the link or credentials. Notify us immediately at hello@visacatcher.bot of any suspected unauthorised access.

10.3. Maintain access to the Telegram account and e-mail address linked to your Order, and monitor them during the Service period.

10.4. Comply with the rules of the VAC and Mission, including attending the appointment on time with the required documents, and follow the instructions we provide for Automated Waitlisting.

10.5. Do not: use the Platform by automated means; interfere with its operation; resell, systematically redistribute or commercially exploit notifications or availability data. Personal use is permitted, including sharing a notification or Booking Confirmation with the applicants covered by your Order, family members, or the authorities and carriers involved in your trip.

10.6. Pay the amounts due for Services performed for you, in accordance with clause 6 and clause 7.

11. Suspension and termination for misuse

11.1. We may suspend or terminate a Service if you materially breach these Terms (for example fraud, abusive automated access, commercial resale of notifications, or abusive conduct towards our staff that makes continued performance unreasonable), after written notice giving you a reasonable opportunity to put the breach right where it can be put right. Non-payment of the Provider Fee is not a ground under this clause; it is governed by clause 6.2.6.

11.2. In case of such termination, amounts corresponding to Services already performed are retained; amounts corresponding to Services not yet performed are refunded. We may claim damages under the general law where the breach caused us loss.

12. Liability

12.1. We are liable for the performance of the Services in accordance with these Terms and Romanian law.

12.2. To the extent permitted by law, our liability is capped at the total price of the affected Order as displayed at Order Confirmation (Provider Fee plus any Prepayment), and does not extend to losses that were not foreseeable at the time of contracting. This cap does not apply to damage caused intentionally or by gross negligence, to loss caused by withholding delivery under clause 6.2.6, or wherever mandatory law does not allow a limitation; and it does not exclude compensation for direct damage caused by defective performance of the Service itself.

12.3. Nothing in these Terms limits or excludes our liability for death or personal injury, or any liability or consumer right that cannot be limited or excluded under applicable mandatory law. We are not liable for the decisions or conduct of Missions and VACs (visa outcomes, appointment availability, fee changes), except as expressly provided in clause 9.

12.4. Free tools and availability data (clause 3.4) are provided "as is", without warranty.

13. Force majeure

13.1. Neither party is liable for non-performance caused by events beyond its reasonable control that could not have been foreseen or avoided (war, natural disasters, epidemics, general failures of communication networks, acts of public authority, and similar). Decisions of a Mission or VAC about appointment availability are not force majeure: they are governed by clauses 6 and 9. Deadlines are extended for the duration of the event.

13.2. The following are our business risk and are not force majeure: technical countermeasures, CAPTCHA or interface changes, rate limits or blocks applied by VAC booking systems, and changes in VAC appointment-release practices. If such circumstances prevent performance of your Order, your remedies are those in clause 6.1.6 and 6.1.7 (Slot Notifications), clause 6.2.7 (Automated Booking), clause 6.4.3 (Automated Waitlisting) and clause 9, as applicable.

13.3. If a force-majeure event persists for more than 30 days, either party may terminate the affected Order; amounts corresponding to Services not performed are refunded.

14. Personal data

The processing of personal data in connection with the Services is described in our Privacy Policy, available at https://visacatcher.bot/privacy-policy. Processing necessary to perform your contract is based on the contract itself (art. 6(1)(b) GDPR), not on consent; where the Platform asks you to confirm that you have read the Privacy Policy, that confirmation is an acknowledgment, not consent. Consent is requested only for genuinely optional processing (such as analytics cookies).

15. Complaints; consumer protection; alternative dispute resolution

15.1. You can address any complaint, including refund requests, to us via refunds@visacatcher.bot, hello@visacatcher.bot, Telegram support (https://t.me/VisaCatcherSupport), or by post to our registered office (clause 1). A notice sent to any of these channels is validly given.

15.2. We confirm receipt of complaints and respond with a decision within 14 days. Where a refund is due, it is paid within 14 days of the decision — except that where your request is an exercise of the right of withdrawal, clause 8.3 applies and the 14-day payment period runs from receipt of your notice.

15.3. Consumers residing in Romania or another EU Member State may address the Romanian National Authority for Consumer Protection (ANPC) — https://anpc.ro — and may use the alternative dispute resolution (SAL) mechanism operated within ANPC: https://reclamatiisal.anpc.ro (Directorate for Alternative Dispute Resolution, Bucharest). If we reject a complaint, we will inform you, on a durable medium, of the competent SAL entity. Consumers residing in other countries may also contact the consumer-protection authorities of their country of residence.

15.4. The European Commission's Online Dispute Resolution platform was discontinued in July 2025 and is no longer available.

16. Governing law and disputes

16.1. These Terms and the contract are governed by Romanian law. If you are a Consumer, you additionally retain the protection of the mandatory rules of the country of your habitual residence (art. 6 of Regulation (EC) 593/2008 — Rome I).

16.2. Disputes that cannot be resolved amicably are settled by the competent courts of law. Claims against a Consumer may be brought only before the courts of the Consumer's domicile; a Consumer may bring claims before the courts of their domicile (for EU residents, under Regulation (EU) 1215/2012) or before the Romanian courts. Nothing in these Terms requires a Consumer to arbitrate.

17. Changes to these Terms

17.1. We may publish revised Terms for valid reasons (changes in law, changes in VAC systems or practices, new or changed Services, correction of errors). Each version is numbered and dated, and prior versions are archived and available on request. The version in force at your Order Confirmation governs that Order; revisions do not affect ongoing Orders unless required by law or unless we notify you and you are given the right to terminate the affected Order free of charge with a refund of Services not yet performed.

18. Final provisions

18.1. Severability. If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in force. Where mandatory consumer-protection law requires a term to be removed, it is removed without replacement.

18.2. Assignment. We may assign the contract to a successor of our business with notice to you; your statutory rights are unaffected. You may not assign the contract without our consent, which will not be unreasonably withheld.

18.3. Order of precedence. The agreement for a Service consists of these Terms, the Order recorded in the PA and the Privacy Policy. Where they differ, an individual arrangement confirmed in your PA prevails over these Terms.

18.4. Survival. Clauses that by their nature survive termination (payment, refunds, liability, disputes) survive.

18.5. Notices. We send notices to your PA, Telegram or e-mail; you send notices to the channels in clause 15.1. E-mail and Telegram messages satisfy any written-form requirement in these Terms.

18.6. Language. These Terms are published in English and Romanian, and the two versions are intended to have the same meaning. For Consumers resident in Romania the Romanian version prevails; otherwise the English version prevails. Any remaining ambiguity is interpreted in favour of the Consumer (art. 1269(2) of the Romanian Civil Code).

Annex A — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

— To: VISA CATCHER S.R.L., Aleea Slt. Adrian Cârstea nr. 13, bl. 37, sc. 2, et. 8, ap. 141, Sector 3, Bucharest, Romania; refunds@visacatcher.bot

— I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service: [order number and service]

— Ordered on ()/received on (): [date]

— Name of consumer(s):

— Address of consumer(s):

— Signature of consumer(s) (only if this form is notified on paper):

— Date:

(*) Delete as appropriate.